Terms & Conditions
Last updated: 2 July 2026.
About these terms
This website is operated by Mondo London Ltd, trading as mondō (“we”, “us”) — a company registered in England, number 17055340, with its registered office at Unit 17, Sunbury Workshops, 29–30 Swanfield Street, London E2 7LF. You can reach us at contact@mondo-london.uk. By placing an order you agree to these terms, so please read them before buying. Nothing in these terms affects your statutory rights as a consumer.
Our pieces
Everything we sell is pre-owned — archive designer clothing and vintage or antique accessories. Each piece is one of a kind, sold as described in its listing and graded under the scale below. Signs of age and wear consistent with the stated grade and description are characteristics of a pre-owned piece, not defects.
We photograph every piece ourselves and describe it as accurately as we can, including any notable flaws. Colours may render differently depending on your screen.
Designer names and trademarks belong to their respective houses. We are not affiliated with, or endorsed by, any of the designers whose pieces we sell; names are used only to identify genuine second-hand goods.
Condition grading
Every piece is inspected and graded before listing:
New with Tag
Unworn, with the original tags or packaging still attached.
Excellent
Little to no visible wear; no notable flaws.
Very Good
Light wear consistent with age and careful use; no significant flaws.
Good
Visible wear or flaws from age and use; anything notable is described or photographed in the listing.
If you would like additional photographs or details of a particular piece before ordering, write to us and we will provide them.
Orders
Your order is an offer to buy. We accept it when we confirm dispatch, and a contract is formed at that point.
Because every piece is unique, it can occasionally happen that two orders are placed for the same piece at almost the same time, or that a piece sells in our showroom just before an online order arrives. In these cases the first completed transaction stands and any other payment is refunded in full, promptly.
We may cancel an order before dispatch where a listing contains an obvious error — for example a placeholder or plainly mistaken price, an incorrect description, or a stock error. If we cancel for any of these reasons you receive a full and immediate refund, and we will tell you why.
Prices and payment
Prices are in pounds sterling. We are not currently registered for VAT, so no VAT is charged or shown. Payment is taken at checkout through Shopify’s payment providers. Where a price is obviously wrong, the Orders section above applies.
Delivery
Orders are usually dispatched within 3–5 business days. Every shipment is tracked and insured, and we ship worldwide; delivery within the UK usually takes 2–3 business days from dispatch, and international delivery varies by destination.
The goods are our responsibility until they are delivered to the address you gave us; risk passes to you on delivery. If your order has not arrived within the estimated time, contact us and we will take it up with the carrier and put it right.
For international orders, any customs duties or import taxes charged by your country are your responsibility.
Returns
Final sale
We deal in one-of-a-kind pre-owned pieces, and we treat every sale as considered and final. We do not offer exchanges. Sale and reduced pieces are final sale and non-refundable — these are simply pieces offered at a reduced price, unrelated to the Archive, which is our permanent collection and is not offered for sale at all.
In person
Pieces bought in person — at the showroom, at our pop-ups and events, or at fairs and markets — are sold as examined and are final. Please check a piece thoroughly before buying.
Requests
All returns are requested by email, and mondō reserves the right of final judgement on any return.
International
Given the complexity of customs, duties and tariffs, we are unable to accept returns on orders shipped outside the United Kingdom. If you have questions or concerns about your order, email us and we will assist where we can.
Returning an online order
For online orders delivered within the United Kingdom:
1 · Request
Email us at contact@mondo-london.uk within 7 days of receiving the piece, quoting your order number.
2 · Post back
Post the piece back within 7 days of requesting the return. Return postage is at your cost, on a fully tracked, signed-for and insured service.
3 · Return transit
The return journey is at your risk — our insured shipping covers the outbound journey only. If a return is lost or damaged in the post, the loss is yours to recover from your carrier, and we may deduct the piece's value — up to its full price — from any refund.
4 · Inspection
Every return is inspected against the photographs and condition record made at dispatch. Each piece leaves us with its mondō tag attached: a return with the tag removed, or showing wear, marks, scent, alteration or damage, is treated as worn, and we reduce the refund by the piece's loss in value, including any cleaning or repair costs — up to its full price.
5 · Refund
Where a refund or credit is due, we make it after the piece has been received back and checked, to the original payment method: the amount you paid for the piece, less the original shipping cost and a 10% processing fee. Returns arriving outside these windows are accepted only at our discretion and refunded as store credit.
Damage in transit to you, or a significant flaw not disclosed in the listing, is always put right — see Faulty or misdescribed pieces, below. Nothing in this policy limits any right you have under applicable law.
Faulty or misdescribed pieces
If a piece arrives faulty, or materially different from its listing, tell us as soon as possible. Under the Consumer Rights Act 2015 you may be entitled to reject it for a full refund within 30 days, or to other remedies after that. In these cases we also cover the reasonable cost of the return. Wear that is consistent with the stated grade and the listing is not a fault.
Archive pieces
Pieces shown in our Archive are part of our permanent collection and are not offered for sale. Their listings are records, not offers to sell.
Intellectual property
The content of this site — text, photography, and design — belongs to us or our licensors and may not be reproduced without written permission. Designer trademarks remain the property of their respective houses.
Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Otherwise, our liability to you in connection with an order is limited to the price you paid for it, and we are not liable for business losses.
Events beyond our control
We are not responsible for delay or failure caused by events beyond our reasonable control, such as carrier disruption, strikes, or severe weather. If such an event affects your order we will tell you and do what we reasonably can to limit the delay.
Complaints
If something has gone wrong, write to us at contact@mondo-london.uk. We reply within two working days and will do our best to put things right.