Terms & Conditions

Your order is an offer to buy. We accept it when we confirm dispatch, when the contract is formed. Because each piece is unique, two orders can occasionally cross or a showroom sale can complete first. The first completed transaction stands and any other payment is refunded promptly in full.

We may cancel before dispatch if a listing contains an obvious pricing, description or stock error. If we do, we explain why and issue a full refund. Prices are in pounds sterling. We are not currently registered for VAT, so VAT is not charged or shown. Payment is handled by Shopify’s payment providers.

Dispatch

Orders are prepared and dispatched within 3–5 working days, Monday to Friday excluding UK bank holidays. Each piece is condition-recorded and packed before it leaves the showroom. We send tracking details after dispatch. Carrier transit estimates begin at dispatch; the service and delivery window shown for your address at checkout are the ones that apply to the order.

Services and estimates

General delivery services and estimated working days

Destination	Service	Estimate
United Kingdom	Tracked service shown at checkout	2–4 working days
Europe	International service shown at checkout	2–11 working days
Other enabled international destinations, including North America	International service shown at checkout	3–17 working days

These are estimates, not guarantees. The estimate shown for your address at checkout is the current one and takes precedence over this general guide. Carrier cut-offs, weekends, bank holidays, remote-area handling, customs checks and delayed payment of import charges can add time. Northern Ireland uses the UK service shown at checkout. We provide the standard commercial information required by the carrier.

Delivery charges, customs and insurance

The exact delivery charge is shown at checkout. International orders are normally sent Delivered at Place to the delivery address (DAP, Incoterms® 2020). This means import VAT, customs duties, clearance fees and courier administration charges are not included in the product price or delivery charge and must be paid by the recipient. We declare the order accurately and cannot mark a commercial order as a gift or reduce its value.

We cannot refund import taxes, duties or courier charges paid directly to third parties. If you return an order, ask the relevant customs authority or courier whether those charges can be reclaimed.

International carrier costs vary with destination, packed dimensions and weight, service, shipment value and carrier surcharges; there is no single worldwide base price. Any carrier protection we purchase is for Mondō’s outbound shipment and does not transfer risk to you. Goods remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. If a parcel is lost before then, we refund you; if it arrives damaged, your statutory remedies apply. Any claim against our carrier is ours to handle. The exception is a carrier you independently commission and we did not offer.

Showroom collection

Collection is free by appointment from Mondō, 17, Sunbury Workshops, E2 7LF. Wait for the collection-ready email before travelling, then bring the order confirmation and photographic identification. Collection does not remove cancellation rights attached to an online order.

Online cancellations

Notify us no later than 14 days after delivery if you wish to cancel an online order for change of mind. If one order arrives in separate parcels, the period runs from delivery of the last piece. Email contact@mondo-london.uk with a clear cancellation statement; include your order number where possible. Send the piece back within the following 14 days.

Address the return to Mondō Returns, 17, Sunbury Workshops, E2 7LF, United Kingdom. You arrange and pay the direct return cost. We recommend secure packaging and a tracked service with cover appropriate to the piece; keep proof of postage.

Return condition

Handle a piece only as necessary to inspect it as you would in the showroom. Return it unworn beyond a careful try-on, unwashed and unaltered, with the Mondō return tag, labels, accessories and protective materials supplied. We record each piece before dispatch.

We inspect the returned piece against that record and may deduct any reduction in value caused by handling beyond that. Where this causes an actual reduction in value, removed tags, missing accessories, wear, washing, alterations, scent, marks or damage may reduce the refund.

Refunds

For a valid cancellation, we refund the price and the cost of our least expensive standard outbound delivery option to the original payment method. Premium delivery upgrades and third-party import charges are not refunded. We may withhold the refund until we receive the piece or evidence that it was sent to the correct address. We issue it within 14 days of receiving the returned piece or evidence that it was sent, whichever is earlier.

Outside this process

All sales are final for change of mind outside the statutory online cancellation period. We do not accept late change-of-mind returns, exchanges or store-credit requests. Sale and Archive pieces carry no extended return period. Purchases completed at our showroom or other business premises are final for change of mind.

Faulty or misdescribed pieces are handled separately under applicable statutory rights. Contact us promptly; where those rights apply, Mondō pays the reasonable return cost.

Cancellation form

You may use this form to cancel, but you do not have to. An email or another clear statement is enough.

To: Mondo London Ltd, trading as Mondō, 17, Sunbury Workshops, E2 7LF — contact@mondo-london.uk

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date: